Terms and Conditions for Non Account Holders
We provide various goods for purchase from our website. If you have an account with us these terms and conditions do not apply,
please refer to the Terms and Conditions for Businesses.
If you do not have an account with us and would like to open one please contact us using the contact details which can be found on the home page of this website.
These terms and conditions govern your purchase of the goods. Your attention is drawn in particular to clause 5 “Liability”.
2. The contract between us
We must receive payment of the whole of the price for the goods that you order before your order can be accepted.
Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form.
Our acceptance of your order brings into existence a legally binding contract between us.
PLEASE NOTE THAT WE MAY NOT BE ABLE TO ACCEPT ALL ORDERS FOR GOODS, IN PARTICULAR WE MAY NOT ALWAYS BE ABLE TO ACCEPT SMALL, LOW VALUE ORDERS.
WHERE WE ARE UNABLE TO ACCEPT YOUR ORDER, YOU WILL BE NOTIFIED AT THE TIME YOU ATTEMPT TO PLACE THE ORDER.
WHEN YOUR ORDER HAS BEEN REJECTED THE SYSTEM WILL NOT ALLOW YOU TO GIVE YOUR CREDIT CARD DETAIILS.
The prices payable for the Goods that you order are as set out in our website but are exclusive of VAT. Errors and omissions excepted (E&OE)
You may be required to pay extra for delivery and it may not be possible for us to deliver to some locations.
Our delivery charges are set out in our website and will be displayed prior to submitting your order.
4. Right to Cancel
You may cancel your contract with us for the Goods you order at any time up to the end of the third working day from the date you receive the ordered Goods.
You do not need to give us any reason for canceling your contract nor will you have to pay any penalty.
You cannot cancel your contract if the Goods you have ordered have been removed from the sealed packaging in which it was delivered to you.
To cancel your contract you must notify us in writing.
If you have received the Goods before you cancel your contract you must send the Goods back to our contact address at your own cost and risk.
If you cancel your contract but we have already processed the Goods for delivery you must not unpack the Goods when they are received by you.
You must send the Goods back to us at our contact address at your own cost and risk as soon as possible.
Once you have notified us that you are canceling your contract, any sum debited to us from your credit card will be re-credited to your account as soon as possible.
In any event within 30 days of your order PROVIDED THAT the Goods in question are returned by you and received by us in the condition they were in when delivered to you.
If you do not return the Goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the Goods from the amount to be re-credited to you.
5. Cancellation by us
We reserve the right to cancel the contract between us if:
We have insufficient stock to deliver the goods you have ordered;
We do not deliver to your area; or
One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
If we do cancel your contract we will notify you by email and will re-credit to your account any sum deducted by us form your credit card as soon as possible but in any event within 30 days of your order.
We will not be obliged to offer any additional compensation for disappointment suffered.
6. Delivery of the Goods to you
We will deliver the Goods ordered by you to the address you give us for delivery at the time you make your order.
Delivery will be made as soon as possible after your order is accepted and in any event within 30 days of your order.
You will become the owner of the Goods you have ordered when they have been delivered to you.
Once Goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
If the goods we deliver are not what you ordered or are damaged or defective or if the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 2 working days of the delivery of the goods in question.
If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 40 days of the date on which you ordered the goods.
If you notify a problem to us under this condition, our only obligation will be, at your option:
To make good any shortage or non-delivery;
To replace or repair any Goods that are damaged or defective; or
To refund to you the amount paid by you for the Goods in question in whichever way we choose.
Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses.
(including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than refund to you the amount paid by you for the Goods in question under clause 5 above.
You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs import or other permits to purchase goods from our site.
The importation or exportation of certain of our goods to you may be prohibited to you by certain national laws. We make no representation and accept no liability in respect of the export or import of the Goods you purchase.
Notwithstanding the foregoing nothing in these terms and conditions is intended to limit any rights you have as a consumer and applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address which can be found on the home page of this website and all notices from us to you will be displayed on our website from time to time.
9. Events Beyond our Control
We shall have no liability to you for any failure to deliver Goods you have ordered or any delay in doing so or for any damage or defect to Goods delivered that is caused by any event or circumstance beyond our reasonable control.
Including, without limitation, strikes, lockouts and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceablility of any other part of these conditions will not be affected.
12. Third Party Rights
A person who is not a party to this Agreement has no rights under the UK Contracts (Rights of Third Parties) at 1999 to enforce any term of this Agreement.
This does not affect any right or remedy of a third party that exists or is available apart from that.
13. Governing Law
The contract between us shall be governed by and interpreted in accordance with English Law and the English Court shall have jurisdiction to resolve any disputes between us.
14. Entire Agreement
Nothing said by any salesperson on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any Goods offered for sale by us.
Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.
No waiver by the Seller of any breach of the Contract by the Buyer shall be considered as a waiver of any subsequent breach of the same or any other provision
The Buyer shall not assign any benefit under these Conditions without the Seller’s written consent.